Return Policy
Return Policy
At LuxeLeaf, we do everything we can to keep our customers satisfied. However, it may happen that you want to return a product. In this document, we clearly explain our return policy.
Conditions for Returns
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You may only register a return after you have physically received the item.
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Return shipping costs are fully the responsibility of the customer, including international shipping fees.
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Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
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Trying on is allowed, but wearing is not permitted.
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Returning products that were deliberately ordered in multiple sizes with the intent to return (partially) is not allowed.
Return Process
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Register your return via info@luxeleaf.ca within 14 days after receiving the item.
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You will receive the return address of our supplier (located in China).
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You send the item back at your own cost, including any customs or shipping fees.
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We always recommend using a shipping method with track & trace.
Refund
After receiving the item at the return address and approving the condition of the product, the purchase amount will be refunded within 14 days via the original payment method.
Liability
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We are not responsible for lost packages if tracking shows the item was delivered to the address provided by the customer.
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If an incorrect address was provided, this is the responsibility of the customer.
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Errors in the address must be reported within 24 hours of ordering.
Contact
For questions about returns, please contact us via info@luxeleaf.ca.